FAQ

1. How can I contact you?
You can reach us via email at rdx-help@outlook.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?
Our products are shipped from the Netherlands. We ensure that all items come from trusted suppliers to guarantee quality and efficient delivery.

3. What is your return policy?
We offer a 30-day return policy. This means you can request a return within 30 days of receiving your item, provided it is in its original condition.

4. How do I request a return?
To start a return, please contact us at rdx-help@outlook.com. We’ll guide you through the return process.

5. Are there any exceptions to your return policy?
Yes, certain items like perishable goods, custom products, and personal care items cannot be returned. Please refer to our return policy for a full list of non-returnable items.

6. How long does it take to process a refund?
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, the refund will be processed within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

7. Can I exchange my product?
The fastest way to exchange an item is to return the original and place a new order once the return is approved.

8. Do you offer international shipping?
Yes, we ship internationally. Delivery times may vary depending on the destination and customs processing time.

9. What should I do if my item arrives damaged?
Please inspect your order upon arrival. If an item is damaged, contact us at rdx-help@outlook.com so we can assess the issue and provide a solution.

10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this to follow the status of your order on the carrier’s website.