Return Policy
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
To start a return, please contact us at rdx-help@outlook.com.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and offer a solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care items (such as cosmetics)
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Hazardous materials, flammable liquids, or gases
If you have questions about whether your item can be returned, please contact us.
Please note: We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a new purchase once the return is accepted.
European Union – 14-Day Cooling Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at rdx-help@outlook.com.
